Customer experience rules the logistic sector

The expansion of e-commerce creates a series of new challenges both for retail & logistics. Delivery becomes an increasingly decisive role in the supply chain as customers also expect convenience, visibility and speed when it comes to the getting their online placed orders. Consumers are in control - they decide when, where and how they would like to collect their orders - no matter time and location. But how can retailers guarantee on-time deliveries with a flawless customer experience, especially in peak periods (e.g. Christmas) when the number of packages doubles itself? To keep up with these growing and rapidly changing customer needs, logistics & warehousing companies need to look for technologies to ensure their IT systems can cope with the new demands.

Peak periods (e.g. Christmas, discount periods) put extra pressure on logistic companies like PostNL, TNT or DHL, where smart use of IT components is crucial. A launcher was developed to support logistic companies in times of increased traffic. The solution provides role based access in a multi device environment; ensures correct deployment and access to the specific applications which employees need to fulfil their tasks successfully. Thanks to Moxx’s Managed Mobility solution static devices are being transformed into scalable and user independent workspaces, which enables flexible and easy workforce re-allocation thanks to the provided role-based access. In practice, this provides logistic companies the flexibility to guarantee on-time deliveries with a fantastic customer experience.

Contact us to see how you can boost service quality with your mobile workspaces!

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